Patientenalltag in Berlin. Ein gesetzlich Versicherter, nennen wir ihn Heinz Müller, bekommt kurz vor Weihnachten wegen chronischem Räusperzwang und nächtlichem Reflux von seinem Hausarzt eine Überweisung zur Magenspiegelung. Er telefoniert sechs Fachpraxen für Gastroenterologie ab, darunter auch eine, bei der er immer mal wieder zur Vorsorge oder in Behandlung war. Von allen bekommt er die gleiche Antwort: „Wir vergeben momentan gar keine Gastroskopie-Termine.“ Also auch nicht in acht Wochen, vier Monaten, einem halben Jahr.
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