Klar, im vergangenen Jahr dominierte das Thema Corona. Doch die meisten rechtlichen Beratungen bei der Unabhängigen Patientenberatung Deutschlands (UPD) hatten auch 2020 mit dem Thema Krankenkasse zu tun. Es ging dabei dann zum Beispiel darum, dass Versicherer aus nicht nachvollziehbaren Gründen Leistungen ablehnten, gesetzlich vorgegebene Fristen nicht einhielten, ungenügend berieten. Oder dass Krankengeld-Bezieher von sogenannten Fallmanagern der Kassen unter Druck gesetzt werden – ein Ärgernis seit Jahren, das noch immer nicht beseitigt ist.
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