Ein Staat, der für die Bürger:innen Fristen und Termine im Blick behält, der rechtzeitig Bescheid gibt, wenn neue Leistungen beantragt werden können oder wenn jemand die Voraussetzungen für einen bestimmten Antrag erfüllt – das ist die Vision von proaktiven Verwaltungsleistungen. Das Zentrum für Digital Governance an der Hertie School und die Nortal AG haben dieses Zielbild kürzlich in einem White Paper beschrieben. Damit so etwas möglich ist, müsste die Verwaltung aber Daten aus verschiedenen Registern verknüpfen, den richtigen Personen zuordnen und dann noch mit den jeweiligen Prozessen rund um mögliche Anträge verknüpfen.
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