Egal ob groß oder klein, zahlreiche Kommunen setzen bereits heute auf textbasierte Dialogsysteme, um Bürgern Fragen zu ihren Dienstleistungen zu beantworten. Die sogenannten Chatbots erleben bei Städten, Gemeinden und öffentlichen Dienstleistern gerade einen Hype 2.0, bestätigt Anika Krellmann, Referentin Organisations- und Informationsmanagement beim Verband Kommunale Gemeinschaftsstelle für Verwaltungsmanagement (KGST)
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