Berlin : Wie Behördentermine per Bot abgegriffen werden

40 Euro für einen Termin. 40 Euro für eine staatliche Dienstleistung, die kostenlos sein sollte. Nach Monaten des Bangens kommt Jessica Davis (Name von der Redaktion geändert) diese Summe gering vor. Sie bringt nach einer Zeit voll Sorgen, Ängsten und praktischen Problemen endlich Erleichterung.

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