Die digitale Transformation der Verwaltung versucht sich häufig an den Bedürfnissen der Bürger:innen auszurichten. Doch auch Verwaltungsmitarbeitende müssen durch digitale Tools dringend entlastet werden. Denn sie klagen schon jetzt über eine zu hohe Arbeitsbelastung, weist eine Untersuchung der Beratungsagentur Next:Public auf. Und die Fachkräftelücke wächst in den kommenden Jahren, wie eine Studie des Beratungsunternehmens PWC zeigt.
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