Während digitale Verwaltungsdienstleistungen in vielen Staaten im Zuge der Coronapandemie größere Akzeptanz erfahren als vorher, macht Deutschland weitere Rückschritte. Zu diesem Ergebnis kommen die Autor:innen des Beratungsunternehmens Boston Consulting Group (BCG) im „Digital Government Citizen Survey“, der im vergangenen Jahr zum sechsten Mal durchgeführt wurde. Die Ergebnisse werden am Freitag veröffentlicht und liegen Tagesspiegel Background exklusiv vorab vor. Es geht darin um die Frage, wie Bürger:innen digitale Behördendienste in verschiedenen Ländern bewerten. Im vergangenen Jahr hat das Beratungsunternehmen dafür 28.200 Teilnehmer:innen aus 41 Ländern befragt, darunter 2.000 aus Deutschland.
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