Wenn der Staat Geld auf Konten seiner Bürger überweist, wird Verwaltung greifbar. Das gilt etwa im Fall des Wohngelds, das rund 1,2 Millionen Haushalte in Deutschland erhalten. Warum sich gerade diese Sozialleistung als Beispiel für die Verwaltungsdigitalisierung eignet, darauf gibt eine neue Studie der Denkfabrik „Agora Digitale Transformation“ mehrere Antworten.
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